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Access to an airport lounge may greatly improve the whole experience of traveling, which can be both exhilarating and stressful. Extra comfort for qualifying UnionBank cards is the option to enjoy free entrance to Marhaba Lounges at Dubai Airport. Dubai International Airport’s marhaba lounges are a haven of comfort and elegance that change people’s thoughts about travel. Whether you’re an experienced traveler or this is your first trip, Marhaba has everything you need for a relaxing and pleasurable trip.
What Are the Eligibility to Enter Freely to Marhaba Lounge in Dubai?
Understanding the requirements is essential before entering the Marhaba Lounge. Limited access is granted to the following cardholders:
- UnionBank Platinum Mastercard Credit
- Gold Visa Credit
- Platinum Visa Credit
- Miles+ Platinum Visa Credit
- Cebu Pacific Platinum Visa Credit
- Go Rewards Platinum Visa Credit
- Corporate Visa Credit
- Platinum Visa Debit cardholders
Also eligible for this special benefit are several Citibank-branded cards purchased by UnionBank. However, cardholders must be proactive and keep their credit in good standing to take advantage of this perk.
Note: Since the qualifying requirements are subject to change, confirming the most recent information with the relevant financial institutions is advised.
Marhaba Lounge Locations and Program Coverage
Cardholders get unrestricted access to the Marhaba Airport Lounges, where they may enjoy first-rate services and facilities from 7 AM to 12 PM or later if needed.
Lounge Locations
You can find the Marhaba Lounges at:
1. Terminal 1
- Location: East end of Terminal 1 between gates C23 and C25.
2. Emirates Terminal 3
- Concourse A: Level 5 between gates A3 and A2 (accessed via a dedicated elevator from duty-free).
- Concourse B: Level 4 near Gate B21 (entrance via a dedicated elevator from Level 3 departures).
3. Terminal 2
- Location: After immigration counters, opposite the duty-free area.
Bring Your Companions
The Marhaba Lounges are happy to welcome cardholders and their up to three guests. The cardholder gets free entrance, but their friends and family may come for only $18 for three hours.
A predetermined cost of 50% of US$18 per companion applies for trips beyond this period, reflecting the program’s generosity.
Charges and Duration in Marhaba Lounge in Dubai
You can get the Marhaba lounge experience with a little fee:
- Terminal 1 and Terminal 3: $USD for a 4-hour stay.
- Terminal 2: $USD for a 2-hour stay.
Note: Please note that charges are subject to change.
Requirements to Enter the Marhaba Lounge in Dubai
There are several conditions that eligible cardholders must meet to make the most of the free airport lounge access:
- Active and Non-Expired UnionBank Credit or Debit Card: Check the expiration date and activity status of your UnionBank card.
- Unused Boarding Pass: Submit a blank, name-affixed boarding pass.
- Valid Photo-Bearing Government Issued ID: Provide a valid photo-bearing government ID, such as a passport, driver’s license, SSS Digitized ID, Postal ID, BIR TIN ID, PRC ID, or NBI Clearance.
How to Get Access to the Marhaba Lounge?
- Present the mentioned documents to the lounge staff.
- The personnel will swipe the card and do a reverse to check the card’s active status during the visit.
- Carefully match the information on the submitted papers with the fields on the UnionBank Lounge Access Form (Annex A.1).
- The owner of the card must sign the UnionBank Data Privacy Permission Form (Annex A.2) to authorize the release of their data.
- The cardholder will get all of the returned papers from the lounge personnel.
Privacy and Data Processing
Those who use their Marhaba Airport Lounge Access Cards consent to the following data collection, use, processing, and storage practices:
- Cardholder’s Name
- Card Number (First 6 Digits and Last 4)
- Card Type
This information is collected by dnata and shared with UnionBank to administer the Airport Lounge Access Program, aligning with their respective data privacy policies.
Important Terms and Conditions
Non-Convertibility of Access: Airport lounge access is not convertible to cash, credit, or other goods and services.
- Conditions Imposed by Lounge Operators: Cardholders using the airport lounge must adhere to the conditions of use and policies imposed by the lounge operator.
- Dispute Resolution: In case of disputes regarding eligibility, UnionBank’s decisions prevail, with all questions resolved by UnionBank.
- Modification of Terms: UnionBank reserves the right to modify terms, conditions, and privileges, effective immediately and without prior notice
- Consequences of Unlawful Actions: Fraud, abuse, or unruly behavior may result in disqualification, suspension of card privileges, or full-cost charges to the cardholder’s account.
Disclaimers and Customer Support
- Dispute Resolution and Responsibility: UnionBank disclaims responsibility for disputes between cardholders and lounge operators, including costs or losses related to such disputes.
- Customer Support Hotline: For any queries, contact UnionBank Customer Service Hotline at (02) 8841-8600 or 1-800-1888-2277 for concerns outside Metro Manila.
- Regulatory Oversight: UnionBank of the Philippines is supervised by the Bangko Sentral ng Pilipinas, and concerns can be directed to the BSP Financial Consumer Protection Department at (02) 8708-7087 or consumeraffairs@bsp.gov.ph.
Access the Marhaba Lounge at Dubai Airport
If you are an eligible UnionBank customer, you may access the Marhaba Airport Lounge via their Access Program. You may expect a smooth and pleasant experience if you familiarize yourself with the detailed procedure, prerequisites, and terminology. Enjoy a more luxurious trip with UnionBank by taking advantage of this free benefit.
FAQs
Can I Bring More Than Three Companions to the Marhaba Lounge?
No, cardholders can bring up to three companions at a nominal rate.
What Happens if I Forget To Bring My Unionbank Credit or Debit Card?
Lounge access requires an active and non-expired card, so having it on hand is crucial.
Is the Airport Lounge Access Transferable to Others?
No, access is exclusive to qualified UnionBank cardholders.
Can I Use the Airport Lounge Access for International Flights?
Yes, the Marhaba Lounges are available for both domestic and international flights.
What Should I Do if I Encounter Issues at the Airport Lounge?
Contact the UnionBank Customer Service Hotline for assistance.
